KUCHING: When movements are restricted and people are separated, Maxis is conscious of the importance of its connectivity network, and is ready to help its customers stay connected.
Measures have been put in place to ensure that its fixed and mobile networks remain uninterrupted and life and business run as usual to meet the dramatically increasing needs.
Effective since 19 March until further notice by the authorities, Maxis has temporarily closed all its stores, including Maxis Centres and Maxis Exclusive Partner outlets.
Maxis’ Chief Executive Officer Gokhan Ogut said, “Nonetheless, we are committed to do our part in helping our customers stay connected safely at home, so that they can continue life and business uninterrupted,” he said in a press statement, today.
Maxis customers will still be able to reach out via 24-hour self-serve kiosks, call centres, website as well as via MyMaxis, Hotlink RED and Flex apps, which have been fully equipped to conduct reloads and purchases via online banking, e-wallets or credit cards.
Starting from March 21 until 31 or until further notice from the authorities, Maxis will not be imposing any data charges for customers who visit selected websites for important information and updates.
These include Crisis Preparedness and Response Centre (CPRC), which is under the Ministry of Health; all State Health Departments in the country; the Prime Minister’s Office; the Ministry of Health; and World Health Organisation.
Maxis customers can also call the CPRC hotline number as well as telephone numbers of State Health Departments at no cost during this period. The zero call rates will come into effect from March 24.
Other offers from Maxis include free 3GB Mobile Internet pass for all Maxis, Maxis Business and Hotlink Postpaid plans (available from March 27); easy digital top ups with up to 30 percent cash back; Hotlink Rewards points that can be redeemed for free internet; 20GB free with HotlinkMU purchases (available from March 23); and SOS top ups for every customer in need.
To find out more about these initiatives and incentives, visit www.maxis.com.my/stayhomestayconnected, www.hotlink.com.my or call 123 from their mobile or 1 800 82 1123 from their fixed line.
