KUCHING: Issues related to the Sarawak Basic Needs Assistance (SKAS) drew attention today as more than 100 people queued at the SPay Global office, hoping to resolve access and account-related problems.
Several SKAS recipients waiting at the SPay Global office were interviewed to share the challenges they faced and their suggestions for streamlining the process.
CSIN LIAN SATT, 72
“I arrived here as early as 8 am to log into my account. I hope SPay Global will introduce improvements, like during the Rahmah Cash Aid (STR) initiative, where the funds were directly deposited into bank accounts.”
HASLINAH WAKINO, 52
“This assistance is a highly appreciated initiative; however, it is a bit challenging for us who are not tech-savvy. I’ve already registered an account for SKAS, but it wasn’t successful. I hope SPay Global can simplify the process for us to receive this aid.”
YUS SAZALI, 37
“I came here to update my phone number, which has been changed. In my opinion, the process of resolving issues with SPay Global is quite cumbersome due to the limited staff, which slightly slows down the process of assisting customers. Therefore, I advise everyone to be more prepared in advance for similar assistance in the future.”
MOHD. ZAMBRY SULAINAI, 32
“For senior citizens and individuals who are less tech-savvy, we found that they face difficulties using the SPay Global platform. In addition, many suggested that step-by-step guides, either in the form of brochures or video tutorials, be provided to assist those with limited IT skills,”
