KUCHING: Sarawak Energy’s operations and retail arm, Syarikat SESCO Berhad (SESCO), is set to roll out a new electricity bill format starting Monday (Jan 20).
The energy development company said that the updated design aims to provide customers with a clearer, more detailed breakdown of their energy usage and charges, making it easier for them to understand and manage their electricity consumption.
The new bill format will feature a comprehensive breakdown, including previous and current readings, total units consumed, and a detailed explanation of charges.
“These enhancements were developed based on customer feedback to ensure that bills are both informative and user-friendly.
“In line with the transition to the new bill format, customers are encouraged to subscribe to Sarawak Energy’s e-Bill service, which delivers statements promptly via email and provides easy access on mobile devices.
“This initiative supports Sarawak’s efforts to modernise services and promote digital adoption,” the statement said.
Customers who have not yet subscribed to the e-Bill service will continue to receive printed bills.
However, they are encouraged to switch to e-Bills for greater convenience, quicker access to billing information, and to support sustainability by reducing paper usage.
Subscriptions can be made through the SEB Cares mobile app or web portal.
For those who need assistance with the new bill format, Sarawak Energy’s Customer Care Centre is available at 1-300-88-3111.
Customers can also access help via the SEB Cares app, web portal, or by emailing customercare@sarawakenergy.com.
Additionally, the CARINA virtual agent is available on the SEB Cares app, official website, or through the Carina Facebook page at www.facebook.com/CarinaSarawakEnergy.
