KUCHING: Sarawak Metro Sdn Bhd (Sarawak Metro) will be cooperating with Sarawak Integrity and Ombudsman Unit (UNIONS) to enhance Sarawak Metro’s services, especially during the implementation of Kuching Urban Transportation System (KUTS) passenger service.
During the UNIONS visit to Sarawak Metro on Jan 7, Sarawak Metro gave a presentation on its efforts to enhance its corporate governance and organisational integrity, particularly its journey in obtaining the Anti-Bribery Management System ISO 37001:2016 Standards certification.
Apart from that, the UNIONS’ delegation which was led by Sarawak chief ombudsman Datuk Seri Abdul Ghafur Shariff were briefed on the development and progress of the KUTS project.
Sarawak Metro chief executive officer Mazli Mustaffa expressed his gratitude to Abdul Ghafur and his team for visiting Sarawak Metro.
“Having UNIONS in place is yet another good platform for people to ensure that they receive the proper service from government-linked companies such as Sarawak Metro.
“As such, we at Sarawak Metro will give our full cooperation with UNIONS, whenever needed,” he said.
Meanwhile, Abdul Ghafur explained briefly on the roles and the responsibilities of the Ombudsman and UNIONS, as stipulated in the Sarawak Ombudsman Ordinance.
He pointed out that as a relatively new organisation, many were still unaware about the Ombudsman concept and system in Sarawak and the functions of Ombudsman.
“It is important not only for ordinary citizens to know about the functions and benefits of the Ombudsman but also for organisations such as government departments, agencies and government-linked companies to have a better understanding of what we do,” he said.
