KUALA LUMPUR: The Works Ministry (JKR) received a total of 14,031 complaints such as road damage and potholes through the MYJalan application from August of last year until April 19.
KKR deputy minister Datuk Seri Ahmad Maslan said that out of this total, 27 per cent or 3,776 complaints involved roads under the supervision of the Public Works Department, while 73 per cent or 10,255 fell under the responsibility of other ministries.
“However, we take responsibility not only for maintaining federal roads, highways and state roads but also for channelling this information to various ministries, including the Ministry of Agriculture and Food Security,” he said.
He made these remarks while appearing as a guest on the talk show programme titled ‘Entrepreneurs and Unity Government’ on Bernama TV last night.
Ahmad said that his ministry has resolved 86 per cent of the 3,766 complaints received through the application that is related to his ministry so far, while the rest are still under investigation.
“We have standard operating procedures that are constantly being improved. If there are potholes on highways and federal roads, they should be patched within 24 hours. So far, 100 per cent of them have been patched within 24 hours or less,” he said.
The MYJalan application is an initiative to facilitate road users in making complaints about road damage, officially launched on Aug 2, 2023. – BERNAMA
