SIBU: Sarawak Energy, in response to concerns regarding a series of outage incidents affecting Bukit Assek residents on December 23 and 27, conducted a thorough investigation and immediately rectified the issue caused by multiple underground cable faults.
The utility arm of Sarawak Energy, Syarikat SESCO Berhad (SESCO), deployed its technical team immediately upon receiving the outage reports.
On December 23, supply was restored to affected customers within two hours through alternate feeders.
However, adverse weather conditions on December 27 extended the restoration time to almost five hours.
Its regional manager for Central Region Effendy Syaiful Abdullah, shared that mitigation plans for Bukit Assek are already in place and actively being executed to enhance supply reliability for customers within the area.
“We sincerely apologise to the affected customers for any inconvenience caused, especially during this holiday season. Safety is our priority, and our team has been working very hard to minimise interruptions and restore supply promptly upon receiving outage reports. However, some delays were inevitable given the rainy season,” he said.
“Rest assured that we have made significant investments in our Smart Grid initiative to enhance supply reliability in the area. We seek your patience and understanding that while we are expediting the completion, this is a large-scale project and it requires time to ensure its supply readiness,” Effendy continued.
Meanwhile, Sarawak Energy continues to monitor its asset condition and kindly requests the public’s cooperation to report any power outages.
Its technical team is on standby for 24 hours a day, ready to respond immediately to such situations.
Members of the public can contact Sarawak Energy’s 24/7 Customer Care Centre at 1300-883111, or email to customercare@sarawakenergy.com.
Additionally, they can also utilise the SEB Cares mobile app or chat with virtual agent CARINA to report electricity supply outages or any suspicious activities near Sarawak Energy’s facilities.
