SEPANG: Passengers of Kuala Lumpur International Airport can now enjoy a whole new digital airport experience with MYairports, a new mobile application by Malaysia Airports that enables users to plan their journey to the airport ahead of time and be navigated intelligently through the checkpoints.
In a press statement issued on Monday, the airport operator revealed that the new mobile application was a comprehensive and user-friendly airport travel guide which would enable passengers to navigate their way in the shortest time possible.
Malaysia Airports added that the experience was made possible with the integration of Big Data Analytics (BDA) and aimed to elevate the service level as one of the initiatives under Total Airport Experience (TAE) pillar of the organisation’s business plan, RtS2020.
“The application also signifies the progression of Malaysia Airports towards embracing Airports 4.0 whereby real-time digital interaction with passengers is key and regarded as a must have.
“Malaysia Airports is currently undergoing a digital transformation that encompasses the use of BDA and the Internet of Things (IoT) devices to enhance the airport operations by anticipating foot traffic flows, managing facilities for passenger comfort and reducing queue time and congestion.
“The MYairports application that is meant to provide a seamless journey to the airport and right till the boarding gate is already available on Google Playstore for Android users and App Store for iOS users,” said the airport operator.
According to Malaysia Airports managing director Datuk Badlisham Ghazali, “The organisation, as the custodian of 39 airports in the country, is always thinking of ways to improve the passenger journey to be a joyful Malaysian experience.”
He added that with technology playing a major part in today’s world, it was ideal to harness mobile technology and craft a seamless home to gate experience for airport passengers.
“The MYairports mobile application is meant to help passengers plan your journey in the palm of your hands. With this application, you will be able to get live updates on flight information, time left to board your flights, shopping and dining promotions and important airport information. More excitingly, our MYairports application will feature dynamic wayfinding around KLIA,” he said.
Badlisham further explained that the technology implementation for the application will be constantly evolving.
“For now, the application features information about KLIA Main Terminal. However, information on klia2, the second terminal will soon be made available, followed by the rest of the international airports. There will also be a Mandarin version of the application as it is now available in Bahasa Malaysia and English. Other more exciting features in the coming phases will include live queue times at various touchpoints at the airport such as check-in and immigration counters, as well as security checkpoints. For shoppers, the ecommerce feature will enable purchases to be bought online and picked up at the airport upon arrival,” he said.
Speaking on Malaysia Airports’ transformation journey into becoming a service leader, Badlisham commented that this application was part of the key strategy in embracing Industry 4.0 which translates into Airports 4.0 for the organisation.
He announced that by the end of 2019, more systems will be in place such as the automated queue management system, an upgraded customer feedback management system and a passenger flow management system. Passengers can look forward to breeze through the airports faster due to a significant reduction in wait time.
The MYairports application was launched by Khairul Adib Abd Rahman, Deputy Secretary General of the Ministry of Transportation at the KLIA Experience Lab on Monday and more than 10,000 active downloads of this home-to-gate journey planning airport mobile application are expected by Malaysia Airports by the end of this year.
