KUCHING: AirAsia direct flights between Kuching and Penang will be suspended effective March 1.
The airline said the affected guests have been contacted by email.
The passengers have been duly notified that their flights have been moved to the best available ‘FlyThru’ options between the two destinations with a stopover in Kuala Lumpur (KLIA2) to avoid any disruption to their travel plans, it added in a statement yesterday.
The affected passengers have three options where they can opt to take a free change of flight according to the new route through Kuala Lumpur, get their air ticket converted as credit in their AirAsia account, or get a refund.
Alternatively, the airline has also made available three service recovery options for the affected guests. They can either opted for a free change of flights based on the new route through Kuala Lumpur, get their tickets converted into credit in their AirAsia account or get a refund.
The airline reminded the affected passengers that they were entitled to a one-time flight change to a new travel date of their preference within 30 days from the original scheduled departure date on the same route without any additional costs but subject to seat availability.
“Passengers can perform the flight change by clicking on the ‘Free Change Flight’ button in the notification email or via ‘Manage my booking’ feature on the AirAsia Super App or website,” it added.
AirAsia currently has provides nine daily flights between Kuching and Kuala Lumpur and seven between Kuala Lumpur and Penang for the affected passengers to choose from to suit their travel plans.
Tickets that are converted into credits, to the value of their booking, into their AirAsia account are reminded that it is valid for 730 days or equivalent to two years from the date of issuance.
The Credit Account can be used utilised to purchase future flights and add-ons with AirAsia.
Passengers who opt for a refund may chat with AVA via the AirAsia Super App or website, and follow the prompts accordingly.
Those who booked their flights through a third-party agent may contact their respective travel agents for further assistance.
