KUCHING: Sarawak Energy Berhad (SEB) has expanded its customer service reach with the launch of the Carina Sarawak Energy Facebook page, introducing its virtual assistant “Carina” to the popular social media platform.
The launch of the social media careline is part of SEB’s ongoing efforts to improve and expand its customer service channels.
“The platform, using SEB’s familiar ‘Carina’ customer service avatar, will provide customers with a convenient platform for lodging reports, sharing feedback and making enquiries,”it said in a press statement yesterday.
SEB launched the service on its corporate Facebook page today.
“Carina Sarawak Energy complements the company’s existing customer service channels, such as its mobile app “SEB cares”, by offering alternative options for public engagement,” it said.
Customers can also stay updated and informed through the page, which will share information on services, energy-saving and safety tips, and company initiatives.
Operating from Mondays to Fridays (8 am to 5 pm), the Carina Facebook page is administered by a dedicated team of real-life Customer Service personnel to ensure timely and efficient responses.
To help the Carina team resolve issues efficiently, Facebook users are requested to provide their phone number and SEB registered account number via direct or private message to the page, with a description of the issue faced.
Members of the public are invited to ‘like’ and ‘follow’ Carina SEB at http://www.facebook.com/CarinaSarawakEnergy.
Customers can also continue to reach out to SEB through the SEB cares app, by calling the Hotline at 1300-88-3111 or by emailing customercare@sarawakenergy.com.
